Refund policy

📄 Return & Refund Policy 

We want you to have a smooth shopping experience.

Returns

  • Returns are accepted only for damaged, defective, or wrong products

  • Request must be raised within 48 hours of delivery

  • Product must be unused and in original packaging

Refunds

  • Once approved, refunds are processed within 5–7 working days

  • For COD orders, refunds are made via bank transfer or UPI

  • Shipping charges (if any) are non-refundable

Non-Returnable Items

  • Items damaged due to misuse

  • Products returned without original packaging

Contact for Returns

📧 support@shopnexas.in